Mission

The Indiana Memorial Union:

• Serves as the community center for all members of the university community—students, faculty, staff alumni, and guests.

• Serves as part of the educational program of the university by providing opportunities for student development through volunteer services, employment, and self-directed activity.

• Serves as a conference center for the Bloomington campus of Indiana University.

• Provides the services, conveniences, and amenities that are needed in daily campus life and in support of the mission of the university.

• Serves as a unifying force—a point of identification—in the life of Indiana University

Values

• Integrity — We value the personal commitment to honesty and truth that is reflected in each associate’s words and deeds.

• Diversity — We value an open exchange of ideas while respecting each individual regardless of sex, race, creed, age, national origin, physical ability, or sexual orientation.

• Student Development — We value a student-staff partnership that promotes the personal and educational development of Indiana University students.

• History and Traditions — We value the role we play in preserving and promoting the rich heritage and traditions of Indiana University.

• Balance — We value the balance that every associate must create for themselves as they establish the many roles they assume in their life.

Principles

• Customer Service — We will deliver superior customer experiences.

• Effective Communication — We will work together to establish and maintain effective communication links among all associates.

• Continuous Improvement — We will continually improve our physical plant, products, procedures, and programs.

• Teamwork — We will work together toward common goals as mutually dependent team players.

• Empowerment — We are committed to enhancing our organizational effectiveness by supporting associates who accept the responsibility for decision-making that affects their work environment.

• Training and Development — We are committed to providing effective training experiences to develop and retain motivated associates.

• Financial Performance — We are committed to providing financial resources to support the broader mission of Indiana University while maintaining employment opportunities for associates.